September 14, 2012
We bought some of those coupons for Diablo’s BBQ in on St-Denis in Montreal a few months back. I got some for my dad for father’s day, and Soli and I got some for ourselves. The coupons we bought were a 3-course meal, valued at $33, and all we had to pay was $13. The coupon promised that we could use one for one person, so when we bought four, we had bought four 3-course meals.
Coupon details: You could choose one appetizer from a list of four, one main dish out of a list of five, and one dessert out of a list of two, and all of this would be covered by a coupon.
Well, when we got there, we were told that the rules had changed, and we had to take the normal menu and HAD to select enough food, PER PERSON, that equaled $33. Now, that is a lot of food. Not one of us at the table wanted to order $33 worth of food, EACH! But, if we ordered only $25, the coupon was considered invalid. Oh, and alcohol couldn’t be included, even though the coupon didn’t state that either. The restaurant decided just to make up its own rules all over the place.
We struggled for over 30 minutes, trying to figure out how to do this. Finally, we thought we had it. Soli and I decided to split a big platter that’s intended for two people…still weren’t at $33, so we had to order an oyster poyboy we didn’t even want. Well, at the end of the evening, the rather inept waitress informed us that we couldn’t each use a coupon, as we had split the platter. She knew we had coupons right from the beginning, so why she didn’t tell us this when we were ordering is beyond me. I guess money is more important than the customer’s satisfaction.
As for my parents, they were charged because my mother didn’t quite reach $33. So the coupon was invalid…we complained about that, had to wait over 30 minutes in the dark at the end of the meal, to get that charge removed. However, Soli and I were still only allowed to use one coupon, so we ended up paying $60 total, not including the original $13 pricetag of the coupon, for a meal that wasn’t very good. Had we known that would be the case, we would’ve spent our $60 in a restaurant we actually liked.
The waitress had gone to the chef, but too bad, so sad for us. The coupon we bought was not what we got at the restaurant, and the restaurant did nothing about it, except charge us. I still have a coupon left, but would rather lose my $13 on that coupon then step foot in Diablo’s again.
That complaint about the awful customer service aside, a brief review on the mediocre food we were served:
We started with a pitcher of this drink that had spruce beer in it. It was unremarkable. The bar had no spruce beer in stock, so someone had to run to the store, leaving us waiting for over 30 minutes for a drink. I couldn’t taste any alcohol in it, it was two sweet, and we couldn’t finish the pitcher, even among 5 people.
We ordered the smoked poutine (we were desperately trying to get up to that $33!), and this was probably the best thing there. The sauce was nice, and I enjoyed the sweet potato fries.
The oyster poyboy was bland, and there was too much bread, not enough oyster.
The mains had low points and okay points. The friend chicken was the best part, with a good, crunchy exterior. The pulled pork was mushy and too sweet, the ribs were forgettable, and the sauce was almost like straight up molasses. Each main comes with two “sides” – the corn salad was in a dish that was about 1 oz….hardly a side, but that was okay, as it tasted slightly rancid. The potatoes were bland.
The pecan pie tasted like an apple pie with pecans. Weird and kinda gross.
I hope this restaurant manages to improve its food, and work out its major customer satisfaction issues. I will never return though, and wouldn’t recommend this restaurant.